F.A.Q.
IS YOUR JEWELLERY WATERPROOF?
Yes! We strictly create with gold plated stainless steel, sterling silver and titanium steel. All jewellery regardless of its composition can still use a little TLC to ensure it keeps shining for a lifetime, and due to the delicate nature of sterling silver pieces, we advise extra care to prevent the plate from fading. Find out how to best care for your Gold Folk jewellery here.
How Long Does An Order Take To Arrive?
UK: Standard shipping: 3 - 5 working days. Express Shipping: 1-2 working days. All items are sent via a tracked service, we will issue you your tracking number with your dispatch notice.
Orders to Europe are estimated between 3 - 7 working days. Orders to the rest of the world are estimated at 7-14 working days.
There may be delays in delivery due to internal Royal Mail issues that are outside of our control.
You can find out more information in our shipping policy here.
How Can I Track My Order?
Once dispatched, we will issue you a tracking number so you can follow your items journey. International orders will receive regular updates. For UK orders, the updates will state once received by the shipping provider and once delivered / delivery attempted.
Can I Return My Order?
We are unable to accept returns on earrings due to hygiene reasons. Other items are subject to returns within 30 days of the delivery date. Find out more here.
DO YOU OFFER CUSTOM ORDERS?
Yes! Please email us at info@goldfolk.co.uk with your requirements.
Do You Offer Wholesale?
We do indeed! Please email us at info@goldfolk.co.uk for all wholesale enquiries.