Returns
Due to hygiene reasons, unless faulty, earrings are non returnable.
For all other items we have a 30 day return policy, which means you have 30 days after receiving your item to raise a return.
To be eligible for a return, your item must be in the same condition as received, unused and undamaged. You must also return the item within its original jewellery packaging.
To start a return, please email us at info@goldfolk.co.uk or contact us using our contact form here, please provide the reason for your return, your order ID number and the name associated with the order.
Once received we will contact you within 24 - 48 hours with the next steps. Please note, we are unable to accept returns for sale/clearance items and items sent back to us without an initial notification/request will not be accepted and returned to sender.
We do not offer a pre paid return service and return postage fees are the responsibility of the customer, delivery fees are also non refundable.
You can always contact us for any returns queries at info@goldfolk.co.uk.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. Please note, the only reason a return would not be accepted is if the item has been visibly worn or damaged. Once approved, you’ll be automatically refunded to your original payment method. Please remember it can take some time for your bank or credit card company to process the refund, this is estimated at 3 - 10 working days dependent on the issuer.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@goldfolk.co.uk.
Please note, if you supply an incorrect address for shipping, please contact us immediately. If your order has already been shipped to an incorrect address, this is non refundable.
Sale Items
Items purchased on sale are final and non refundable unless faulty.
Damages and issues
We thoroughly inspect all pieces and orders before dispatch. If, in the unfortunate event, your item arrives faulty or damaged (firstly, we're sorry!) please let us know immediately so we can replace the item for you. If we are unable to replace the item, we will issue you a refund.
Exchanges
The fastest way to ensure your exchange is to make a separate purchase once your return is confirmed. Your refund will arrive in your account within 10 business days.
We're always here to help! We operate a same day response service (Mon - Fri) so please be sure to send over any queries via the contact options listed above and we will be in touch to put your mind at ease!